Reviews Of Thousand Oaks Powersports

Great

I had taken my 21 Klx230 in for service in April, it was there for six weeks due to warranty work for speedometer issue. Most of that time was waiting on a replacement wire harness which did not have a eta. The service department did a temporary repair to get the speedometer operational. Two weeks later the wire harness arrived and I took my motorcycle back in on Friday and didn't expect it to be done quickly however to my surprise they had called and texted me that the wire harness was done and that it wouldn't start and that they would need to contact Kawasaki corporate and get advice to proceed. Before I could finish my breakfast I received a call from the mechanic and he said my bike was ready to go. I asked about the no start issues and he stated it was a Diode issue. Which was corrected. So it was really quick once they had the wire harness. One day. The honest evaluation of my experience with t.o. powersport is when I took it in the first time I had asked them to order and replace the rear turn signals and shifter lever and fairing which was never ordered in the six week time. So this time I had ordered the parts at the beginning of last week and the parts that I ordered arrived with the exception of two that were on back order that I had spares of that I dropped off. The initial Labor quote was quite high for the tasks. So I had called and stated to just do the rear turn signals and I would do the shift lever. However both were done because the mechanic didn't get that memo. However the Labor charge was reasonable from the $200 down to $129 that I paid. I would say perhaps better communication within the company and if a customer asks to have parts ordered and replaced do it regardless if there is a more important issue with the motorcycle. Btw I probably won't buy another Kawasaki but that has no reflection on t.o. powersport.

TO Motorsports do a great job of providing a really big assortment of riding accessories and parts. Their frequent sales are epic, and they stock a large selection of quality motorcycles. Friendly and professional staff make it all work. They also added electric assisted bikes, and those are great fun to ride! Thank you

This is a great shop. Highly recommend

Always have a great experience when going into the shop. Parts guys behind the counter are friendly and get your parts in timely. Shop has a great inventory of products and riding gear. Sales guys take the time to know the industry and product lines.