Just had a great experience at the service department! After I DIY changed the rear tire my rear brakes just didn't seem to be grabbing like they used to on the Dorsoduro 900, while at the same time they were hugging the rotor enough to rainbow it on a 20 mile ride. Paul hooked me up with a service appointment for the weekend, and Mason had the brakes diagnosed and fixed within the hour. I live 3 hours away and had loaded the bike in my truck to bring it down, and I even had a nice offer from the staff to assist with the reload to haul it home. I'll definitely be back for any unplanned or planned maintenance or service.